The Paperpile server takes your citation data and turns it into foramtted textual citations and a biliography, which usually takes just a few seconds. The Paperpile server took too long to respond. Here is a summary of known errors and potential solutions: If an error occurs when formatting your document, Paperpile will display a list of messages indicating what went wrong. To fix, convert your document with "File > Save as Google Docs". At the moment, however, it is not technically possible for Paperpile to format your bibliography directly in such an unconverted. Google Docs now allows you to edit Microsoft Word (.DOCX) files directly in Google Docs. If a document was recently shared with you and you are seeing an "authorization" error when formatting citations, wait a while and try again before contacting support. Shared documents: Sometimes it can take up to 15 minutes for changes in the sharing status of a document to propagate to the Paperpile Docs plug-in. In that case, sign out completely from all Google Docs tabs and sign-in again only with your Paperpile-linked Google account. Multiple accounts: The Paperpile plugin might not work correctly if you are using Google Docs (or other Google services) simultaneously with multiple Google accounts across different tabs. If the email address shown in each tab is the same, then the Paperpile plug-in should work correctly. Look at the upper-right corner of both the Paperpile and Google Docs browser tabs. The Google Docs plugin can only be run when using Google Docs with your Paperpile-linked Google Account. Please try again in an hour, or contact support if the issue persists. This authorization error is usually temporary, possibly caused by an outage in the Apps Script system.
When you click "Authorize plug-in", a window will pop up indicating that the script requires authorization. Note that Paperpile will only process your document when explicitly triggered to do so. This allows the Paperpile plug-in to scan and modify your document with the same permissions as you do.
The first time you format a Google Document, the Paperpile plug-in must be authorized. If you wish to disable the Docs plug-in at any point, you can access this setting from the Paperpile settings panel: Settings > Browser Integration. If the plug-in is still not loading, try reloading the Chrome extension (instructions are here). If the plug-in is not loading: make sure you are logged into Paperpile by visiting, then reload the Google Docs tab. To verify this, look for the "Paperpile" menu and the "P" button on the right of the toolbar. The Google Docs plug-in requires no special installation - if you have installed the Chrome extension and are logged into Paperpile, the plug-in will load automatically when you open a Google Doc. Here are some tips for what to do when something has gone wrong. Most problems with Apps Script are easily resolved, but like any cloud-based service, Apps Script can suffer occasional outages and is not immune to bugs. Paperpile uses a service called Google Apps Script to format citations within your documents.
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